SC07:RT Instructions

From Education

Creating an RT ticket from the web interface

1. Login to RT.
2. In the drop-down menu at the top, select EdProg, and click on New Ticket.
3. Put in a subject and message, and click on Create Ticket.

Creating an RT ticket via email

1. Send an email to edprog-rt@cs.earlham.edu with a subject and message body for the ticket. Example:
   1. Subject: PXE booting is not working
   2. Body: Client nodes fail to PXE boot with this error message: ...
2. You should receive a confirmation email with a ticket number.
3. When corresponding with an RT ticket via email, keep the subject intact to have it be routed to the right ticket.